Similar to Uber’s “God View” scandal, Lyft staffers have been abusing customer insight software to view the personal contact info and ride history of the startup’s passengers.
One source that formerly worked with Lyft tells that widespread access to the company’s backend let staffers “see pretty much everything including feedback, and yes, pick up and drop off coordinates.” When asked if staffers, ranging from core team members to customer service reps, abused this privilege, the source said “Hell yes. I definitely looked at my friends’ rider history and looked at what drivers said about them. I never got in trouble.”Read more
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