Several flavors of ransomware, most notably Cryptowall, have come packaged with support features. But a new piece of crypto-ransomware called PadCrypt has upped the game with a live chat feature that victims can use to interact with the attackers about ransom payments and other information.

PadCrypt is the first ransomware family to include the capability for real-time interaction with the attackers. The live chat, which requires access to the command and control server to work, is not the only unique feature to PadCrypt. It also comes with an uninstaller; the tool, however, does not decrypt any files that have been scrambled by the malware.